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Customer Support


Need help? Use the form below to initiate a Customer Support ticket, including as many details as you can to describe the issue you're running into. We strive to have Support issues resolved within 48 hours (excluding weekends and Holidays) - if you do not receive an initial reply within the next few hours, please check your spam/junk folder before you re-send your request.

If you require additional downloads, please use the dedicated form in Your Account for faster turn-around.

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Hi, email response times may be longer than expected as we are out of the office for a few days.




 KeynotePro ID (if different)

Theme/Template(s) in Question*

 Message (Including relevant URLs)*





Snail Mail


a WalrusGroup LLC Company

22 Pepperbrush Trl
Arden, NC 28704

Call the Studio


T: (828) 676-0593

Office Hours

Office Hours:

M-F: 9:00AM-6:00PM EST

We love to hear from you

We love to hear from you, but need to be clear that you are not calling into a Call Center - you are calling directly into the studio floor. As such, we are not always available to take your call when it comes in. If your needs are urgent, your best bet is to start the Ticketing process via the forms to the left and include a call-back number as part of your message.

Application Support

Application Support

We do not offer support for the iWork applications themselves. If you have questions regarding general use or issues involving either application the best place to start is Apple´s own support pages: